This is how to get a Price Match
- Email us at firstname.lastname@example.org or use our contact form here
- Include the product name/ link you want to price match
- Include a link to the website where you found the cheaper price
- Do not call (Our phone team is not authorized to change prices)
Our Price Match Policy in Detail
At CoolBaby, we work very hard to ensure that we offer the best prices for baby products online. If you find another online store that offers a lower price on baby products anytime within 30 days of your purchase date, please let us know and we will refund the difference to your original payment. We want you to feel confident that you are getting the absolute best price for the product you are ordering. This also applies to our own site: should you find a lower price for the same item you have ordered within six months of your purchase date, will refund the difference as well.
To request your partial refund, simply email us a link to the same product on our website or on our competitor's website 30 days from the date of your order and we will process the credit accordingly.
Our 100% Best Price Guarantee has some limitations
- You must have completed the purchase of the item from our website before requesting your Best Price Guarantee.
- Promotions such as rebates, temporary offers and buy one, get one free offers are not eligible.
- The item must be in stock on the competitors' website.
- The competitor must be an online store. They may not have a retail location.
- The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer for the product in question.
- The Best Price Guarantee includes the item price and the shipping charges. It excludes sales tax.